Our warranty
The K&D Promise
"Fixed right, the first time" has been our motto since 1987. The K&D Promise is what we do on the rare day it isn't.
The Promise, at a glance
| Work | Parts | Labor |
|---|---|---|
| Repairs (plumbing, heating, cooling) | Per the part manufacturer | 1 year |
| New systems we install: furnaces, air conditioners, heat pumps, ductless mini-splits | 10 years | 2 years |
| New water heaters (tank and tankless) | 10 years | 2 years |
| Drain cleaning | — | We'll come back free if the same drain clogs within 30 days |
On repairs: one full year on labor
If we fix something and the same problem comes back within a year, we come back and make it right at no charge for the labor. No service call fee, no "well, that's a different problem" games. If it's the same issue, it's on us.
Parts we install on a repair carry the manufacturer's warranty, which is usually one year and sometimes longer. If a part we put in fails during that time, we'll handle the warranty claim with the supplier. You won't have to mail anything anywhere.
On new systems: 10 years parts, 2 years labor
When we install a new furnace, air conditioner, heat pump, mini-split or water heater, you're covered for 10 years on parts and 2 years on labor. That covers the stuff that matters: compressors, heat exchangers, control boards, blower motors, igniters, gas valves and tanks.
Most manufacturers require that new equipment be registered within a set time after installation, often 60 days, to get the full parts warranty. We register every system we install for you, the same week, and leave a copy of the registration in the folder on your equipment. That's one less thing to forget.
After the labor coverage ends, the parts coverage still applies. You'd pay our posted labor rate, less 15% if you're a Comfort Club member.
Keeping your warranty in good shape
We keep this short and fair. Here's what it takes:
- Annual maintenance on heating and cooling systems. Most manufacturers expect a yearly tune-up, and so do we. It doesn't have to be us, though we'd like it to be. Keep the receipts.
- Call us first. If something goes wrong with work we did, give us a chance to fix it. If someone else works on it first, we can't stand behind what they changed.
- Normal use. The Promise doesn't cover damage from flooding, lightning, freezing in an unheated house, pests chewing wires, or someone "having a go at it" with a pipe wrench.
The K&D Promise covers work done by Kowalczyk & Daughters at the address where it was performed. It transfers to a new owner if you sell your home; just have them call the office.
Our word on top of the paperwork
Agnes likes to say a warranty is just a piece of paper unless the people behind it pick up the phone. So here's the part that isn't in the fine print: if you aren't happy with how a job turned out, call us. Ask for Agnes or Dana by name. They'll listen, and they'll make it right.
Our water heater started leaking from a fitting about eight months after they put it in. I called on a Monday, T was there Tuesday morning, fixed it, and wouldn't take a dime. That's the whole reason I keep calling them.
— Gloria S., Hilliard · ★★★★★
Warranty questions
Do I need my receipt?
No. We keep records of every job by address going back years. Just call with your address and we'll pull it up.
Is there a fee to make a warranty call?
No service call fee on a covered warranty visit. If it turns out the problem isn't covered, we'll tell you before doing anything and give you a price.
Does the Promise cover after-hours calls?
Warranty repairs are scheduled during regular hours. If you need us after hours for a covered problem, the after-hours fee is $149, waived for Comfort Club members.
Is this the same as a home warranty?
No. A home warranty is an insurance-type contract from a third party. The K&D Promise is our guarantee on our own work.
Need to make a warranty call? Call (614) 555-0187 or text (614) 555-0199 with your address.